Terms and Conditions
By purchasing our product and opening an account with our company, you acknowledge and agree to the terms and conditions of sale. Both retail, business trade, and wholesale clients will be bound by the same terms and conditions below.
For fair trade, we apply a warranty policy to all orders for both retail and wholesale clients. Our warranty applies for six months after the items arrive at the destination. All damages need to be captured in photos and videos for us to assess whether the damage occurred during the production process or during transit.
Please allow us three days to assess before we can apply the warranty. All claims need to be made by email to firstname.lastname@example.org. If the claims occur during the production process, we will send you a new one without any extra shipping costs.
Delivery, Exchange, and Cancellation
Natural Wood Disclaimer
However, if you are still unsure, you can always contact us and send us a photo for us to investigate further.
Samples & Photographs
Please be aware that due to natural variations, there may be a slight difference in color between the photographed product and the original item.
It is normal for items in the Sae Home Living handmade line to vary in dimension, finish, and distressing. If you plan to group items together, we recommend ordering and shipping them at the same time. Please note that we cannot guarantee that units of the same item ordered at different times will match.
The product characteristics you may encounter include the following:
- Wood items may have knots, gouges, or nail holes.
- Metal items may exhibit welding marks and variations in tone and lustre.
- Stone colour, pattern, texture, or veining may differ.
- Fabrics are hand-woven, and tie-off knots are inherent to the design.